Thursday, March 11, 2010

Really Frustrated at Amazon

Okay, so I am not sure if this will end my love affair with or not, but I am so frustrated by them right now!
There is this item that was $60 and some change that was ordered, now I don’t think that I ordered it. I know that Doug did not. So, I contacted Amazon about it. They said that they would launch an investigation but could not tell me the outcome of it. What?!?! That was the first of many strange things.
Then I was told to contact the seller of the item because it was a Marketplace purchase. Fine, sent off an email explaining that I did not order the item and I had contacted Amazon, please if it has not shipped cancel the order because I did not order it. They sent me an email back that said:
Thank you for contacting us regarding your order. I apologize that there was confusion regarding the delivery times you could expect. The listing for each item includes a statement "usually ships in 1-2 business days". Although it does state that the item will be shipped in two business days, delivery via media mail may take 4-14 business days and can take up to 21 business days. The use of "business days" can create confusion. Unfortunately, this information is not maintained by the sellers. We have noticed that the expectation created by the messages can create confusion and we are working diligently to correct this situation. Please let us know if you have any additional questions.
I sent them an email saying that I did  not want to know about shipping that I DID NOT place the order and I needed someone to help me get my money back. So then they sent me an email saying:
Thank you for contacting us regarding your order. We were not able to cancel your order. As your item is currently on its way to you and we are not able to recall it from the shipper. If you wish to return this item when it arrives, please send it to:
5520 Brick Road
South Bend, IN 46628

No where was anything about the fact that I did not order this! So, I had Amazon call me today because I am going round and round with the seller of this book, I guess. I spoke to someone and I have 3 options, I can go to the cops and report that someone ordered something from my Amazon then send them the police report, I can suck it up and return the item as soon as it arrives (providing that it does actually arrive), or I can wait until April 1st to file a claim with Amazon.
I mentioned contacting the bank about this to get my money back and I was told that if I went that route my Amazon account would be ‘placed on hold’. Which really pisses me off because I have been a loyal customer for many years and this is the first issue I have really had like this.  Grrrrr.
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  1. sounds like fun,, thats why I do not deal online if I can not use paypal

  2. Dang talk about the mother of all run-arounds! Hope you can get it straightened out

  3. We have had things like this happen. Unfortunately, it seems to be more and more frequent. I have cancelled all my credit cards AND my bank account. Not easy to live like this, I'll tell ya! If I want to order something, I buy a Visa gift card from Wal-Mart with the amount of the order. Has stopped any unwanted orders, I can tell you that! Thanks for the comment in my blog.


  4. hope you can get this amazon business straightend out! thanks for stopping by my blog and your blog looks so pretty! hugs

  5. Thanks all, yeah I will get it straightened out one way or another..It is just really a let down that a company that I had told so many people about because of great customer service is doing this to me, I have been a loyal customer for almost 5 years now...


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