Saturday, October 27, 2012

How Amazon Lost Me As A Customer

Most everyone who knows me, knows that I used to love Amazon. Had you asked me a few weeks ago I would have told you how much I love shopping on the site and how it is easy to find almost anything you want or need there and it is usually at a lower price than most of the regular stores including Wal-Mart. I would have told you how the customer service is wonderful and how great everything is.

Not anymore. These days I am trying to decide if I want to even keep the website in my favorites. My friend Michael, wanted to get me a Kindle Fire HD for my birthday. ( last Saturday was my birthday) After reading how it comes automatically linked to the account used to buy it, he asked me if he could have my log in information so he could buy it from my account and that way it would be already linked and ready to use right out of the box. I gave him the information and he ordered it. I saw it in my orders that night.

The next morning I had an email from Amazon talking about how they thought that the order was a fraudulent order and they canceled it, without asking. So, I contacted Amazon customer service and asked why it was canceled without someone checking with me about the order. The person I chatted with was nice enough, and said that they made a note on the account and if Michael wanted to reorder it from my account this would not happen again. But it did.

The next day, it was reordered. I got another email talking about how it was a fraudulent order and Amazon had cancelled it again. So, again I contacted them, which was made even more difficult because they locked me out of my account by now. I explained to yet another customer service person what had happened and that this was not a fraudulent order. Again I was reassured that this would not happen again if the order was placed again.

So the next day, using an account linked to a different email address, I placed the order myself from my very own computer that I used before to shop on Amazon and the same thing happened for a third time. Again I contacted Amazon to explain the situation. I was told that an account manager would get back to me in 24-48 hours. That has not happened as of yet for either account and it has been a week since this all started. So I am thinking that Amazon does not need my business. I will take my money and shop elsewhere even though I might have to pay more money for the things I want. Amazon, you had a loyal customer in me, but this situation has pushed me away and since you can not follow up with your customers that have complaints, well, I don’t need to spend my money with you anymore. Good-bye.


  1. damn!! how strange,,wonder what in the world caused that,,maybe they are trying to convince people to buy apple products :)

  2. I don't know, but I am seriously thinking of not shopping with them at all anymore simply because this is ridiculous! Three times and no one bothered to ask me if this was a fraudulent order or not.

  3. That is annoying... you would have thought that they would have tried to confirm the order in some fashion... especially after the initial ordering went awry...

  4. what's been going on with you and school? i haven't seen you post in what seems like forever. hope things are welll. xxalainaxx


Tell me about yourself....